A perception study of a new set of usability heuristics for transactional web sites

Freddy Paz, Freddy A. Paz, Juan Jesús Arenas, Carmen Rosas

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

8 Scopus citations

Abstract

The heuristic evaluation is one of the most recognized and used methods to measure the usability degree of software products. However, given the current emergence of new categories of software, the traditional heuristics are no longer appropriate. This fact has led the authors to develop a new set of fifteen heuristics that can be used to measure in a more accurate and effective way the usability level of transactional websites. In this study, we present a perception study to demonstrate that our proposal is perceived as easier to use and more useful than the traditional approach. For this purpose, ten undergraduate students who were divided into two teams were requested to perform a heuristic evaluation to an E-Commerce website employing a specific set of usability heuristics. After the activity, the students completed a survey in which three perception variables of the Method Adoption Model were measured. The statistical analysis of the results allows the authors to conclude that the new proposal is better perceived.

Original languageEnglish
Title of host publicationIntelligent Human Systems Integration - Proceedings of the 1st International Conference on Intelligent Human Systems Integration IHSI 2018
Subtitle of host publicationIntegrating People and Intelligent Systems
EditorsWaldemar Karwowski, Tareq Ahram
PublisherSpringer Verlag
Pages620-625
Number of pages6
ISBN (Print)9783319738871
DOIs
StatePublished - 2018
Event1st International Conference on Intelligent Human Systems Integration: Integrating People and Intelligent Systems, IHSI 2018 - Dubai, United Arab Emirates
Duration: 7 Jan 20189 Jan 2018

Publication series

NameAdvances in Intelligent Systems and Computing
Volume722
ISSN (Print)2194-5357

Conference

Conference1st International Conference on Intelligent Human Systems Integration: Integrating People and Intelligent Systems, IHSI 2018
Country/TerritoryUnited Arab Emirates
CityDubai
Period7/01/189/01/18

Bibliographical note

Publisher Copyright:
© Springer International Publishing AG 2018.

Keywords

  • E-commerce applications
  • Human-computer interaction
  • Method adoption model
  • Perception study
  • Usability heuristics

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