Abstract
Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking. Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.
Original language | English |
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Title of host publication | Design, User Experience, and Usability |
Subtitle of host publication | Design for Contemporary Technological Environments - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings |
Editors | Marcelo M. Soares, Marcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus |
Publisher | Springer Science and Business Media Deutschland GmbH |
Pages | 553-562 |
Number of pages | 10 |
ISBN (Print) | 9783030782269 |
DOIs | |
State | Published - 2021 |
Externally published | Yes |
Event | 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021 - Virtual, Online Duration: 24 Jul 2021 → 29 Jul 2021 |
Publication series
Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
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Volume | 12781 LNCS |
ISSN (Print) | 0302-9743 |
ISSN (Electronic) | 1611-3349 |
Conference
Conference | 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021 |
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City | Virtual, Online |
Period | 24/07/21 → 29/07/21 |
Bibliographical note
Publisher Copyright:© Springer Nature Switzerland AG 2021.
Keywords
- Automated teller machine
- Banking systems
- Human-computer interaction
- Usability
- Usability evaluation