Application of the communicability evaluation method to evaluate the user interface design: A case study in web domain

Freddy Paz; Freddy A. Paz; José Antonio Pow-Sang

doi:10.1007/978-3-319-40409-7_45

Application of the communicability evaluation method to evaluate the user interface design: A case study in web domain

Freddy Paz, Freddy A. Paz, José Antonio Pow-Sang

Math

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Scopus citations

Abstract

According to the Semiotic Engineering, the human-computer interaction is a way of communication between designers and users. The Communicability Evaluation Method (CEM) is a technique to assess this communication and determine the degree in which the designers achieve to convey users their design intents through the system interface. Most case studies that are described in the literature are focused on the evaluation of desktop applications. In this study, we present the results of a communicability evaluation to a transactional Web application. The experimental case was run by three specialists in the field of HCI and involved the participation of four university students from two academic programs in Computing. These users had to perform some tasks that were developed based on the results of a previous work. After an analysis of the interactions, we concluded that the Website can be difficult to use by users with no experience in the use of this type of software. There are certain aspects of the interface design that should be improved.

Original language	English
Title of host publication	Design, User Experience, and Usability
Subtitle of host publication	Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings
Editors	Aaron Marcus
Publisher	Springer Verlag
Pages	479-490
Number of pages	12
ISBN (Print)	9783319404080
DOIs	https://doi.org/10.1007/978-3-319-40409-7_45
State	Published - 2016
Event	5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada Duration: 17 Jul 2016 → 22 Jul 2016

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9746
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
Country/Territory	Canada
City	Toronto
Period	17/07/16 → 22/07/16

Bibliographical note

Publisher Copyright:
© Springer International Publishing Switzerland 2016.

Keywords

Communicability evaluation
Experimental study
Human-computer interaction
Usability
User interface design

Access to Document

10.1007/978-3-319-40409-7_45

Cite this

Paz, F., Paz, F. A., & Pow-Sang, J. A. (2016). Application of the communicability evaluation method to evaluate the user interface design: A case study in web domain. In A. Marcus (Ed.), Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings (pp. 479-490). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9746). Springer Verlag. https://doi.org/10.1007/978-3-319-40409-7_45

Paz, Freddy ; Paz, Freddy A. ; Pow-Sang, José Antonio. / Application of the communicability evaluation method to evaluate the user interface design : A case study in web domain. Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. editor / Aaron Marcus. Springer Verlag, 2016. pp. 479-490 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "According to the Semiotic Engineering, the human-computer interaction is a way of communication between designers and users. The Communicability Evaluation Method (CEM) is a technique to assess this communication and determine the degree in which the designers achieve to convey users their design intents through the system interface. Most case studies that are described in the literature are focused on the evaluation of desktop applications. In this study, we present the results of a communicability evaluation to a transactional Web application. The experimental case was run by three specialists in the field of HCI and involved the participation of four university students from two academic programs in Computing. These users had to perform some tasks that were developed based on the results of a previous work. After an analysis of the interactions, we concluded that the Website can be difficult to use by users with no experience in the use of this type of software. There are certain aspects of the interface design that should be improved.",

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Paz, F, Paz, FA & Pow-Sang, JA 2016, Application of the communicability evaluation method to evaluate the user interface design: A case study in web domain. in A Marcus (ed.), Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9746, Springer Verlag, pp. 479-490, 5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016, Toronto, Canada, 17/07/16. https://doi.org/10.1007/978-3-319-40409-7_45

Application of the communicability evaluation method to evaluate the user interface design: A case study in web domain. / Paz, Freddy; Paz, Freddy A.; Pow-Sang, José Antonio.
Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. ed. / Aaron Marcus. Springer Verlag, 2016. p. 479-490 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9746).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T2 - 5th International Conference on Design, User Experience, and Usability, DUXU 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016

AU - Paz, Freddy

AU - Paz, Freddy A.

AU - Pow-Sang, José Antonio

N1 - Publisher Copyright: © Springer International Publishing Switzerland 2016.

PY - 2016

Y1 - 2016

N2 - According to the Semiotic Engineering, the human-computer interaction is a way of communication between designers and users. The Communicability Evaluation Method (CEM) is a technique to assess this communication and determine the degree in which the designers achieve to convey users their design intents through the system interface. Most case studies that are described in the literature are focused on the evaluation of desktop applications. In this study, we present the results of a communicability evaluation to a transactional Web application. The experimental case was run by three specialists in the field of HCI and involved the participation of four university students from two academic programs in Computing. These users had to perform some tasks that were developed based on the results of a previous work. After an analysis of the interactions, we concluded that the Website can be difficult to use by users with no experience in the use of this type of software. There are certain aspects of the interface design that should be improved.

AB - According to the Semiotic Engineering, the human-computer interaction is a way of communication between designers and users. The Communicability Evaluation Method (CEM) is a technique to assess this communication and determine the degree in which the designers achieve to convey users their design intents through the system interface. Most case studies that are described in the literature are focused on the evaluation of desktop applications. In this study, we present the results of a communicability evaluation to a transactional Web application. The experimental case was run by three specialists in the field of HCI and involved the participation of four university students from two academic programs in Computing. These users had to perform some tasks that were developed based on the results of a previous work. After an analysis of the interactions, we concluded that the Website can be difficult to use by users with no experience in the use of this type of software. There are certain aspects of the interface design that should be improved.

KW - Communicability evaluation

KW - Experimental study

KW - Human-computer interaction

KW - Usability

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M3 - Conference contribution

AN - SCOPUS:84977560121

SN - 9783319404080

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 479

EP - 490

BT - Design, User Experience, and Usability

A2 - Marcus, Aaron

PB - Springer Verlag

Y2 - 17 July 2016 through 22 July 2016

ER -

Paz F, Paz FA, Pow-Sang JA. Application of the communicability evaluation method to evaluate the user interface design: A case study in web domain. In Marcus A, editor, Design, User Experience, and Usability: Design Thinking and Methods - 5th International Conference, DUXU 2016 Held as Part of HCI International 2016, Proceedings. Springer Verlag. 2016. p. 479-490. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-40409-7_45

Application of the communicability evaluation method to evaluate the user interface design: A case study in web domain

Abstract

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Bibliographical note

Keywords

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