Applying Collaborative Tools for ATM Interface Design in a Remote Context

Arturo Moquillaza, Fiorella Falconi, Joel Aguirre, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

In a financial institution in Peru, a framework for ATM (Automated Teller Machine) interface design based on UCD (User-Centered Design) is being implemented and utilized. This framework has defined a set of phases, activities, and tools to carry out a whole process of interface design or redesign. This framework had a highly face-to-face component, but due to the context of the COVID-19 pandemic, where virtualization and remote work became widespread, all activities and tools were updated to support full virtuality. In this way, certain tools were incorporated and, thus, the framework has updated to enable and promote collaboration in a completely remote environment. In this sense, the results of a case study are presented, where the framework was executed in its remote version, for the attention of a design and implementation requirement in ATM. Results were very positive, from the point of view of the evaluation results, and the acceptance of stakeholders. They gave their agreement for the implementation of the proposed design; as well as feedback from the project team members, who consider that the framework has responded adequately to the challenges of remote work.

Original languageEnglish
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationDesign Thinking and Practice in Contemporary and Emerging Technologies - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Proceedings
EditorsMarcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus
PublisherSpringer Science and Business Media Deutschland GmbH
Pages213-228
Number of pages16
ISBN (Print)9783031059056
DOIs
StatePublished - 2022
Externally publishedYes
Event11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022 - Virtual, Online
Duration: 26 Jun 20221 Jul 2022

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13323 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference11th International Conference on Design, User Experience, and Usability, DUXU 2022 Held as Part of the 24th HCI International Conference, HCII 2022
CityVirtual, Online
Period26/06/221/07/22

Bibliographical note

Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

  • Automated Teller Machine
  • Banking software
  • Case study
  • Collaborative tool
  • Human-computer interaction
  • Software design
  • User-Centered Design

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