Comparing the effectiveness and accuracy of new usability heuristics

Freddy Paz, Freddy Asrael Paz, José Antonio Pow-Sang

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

5 Scopus citations


Nielsen’s usability heuristics are the most recognized assessment tool to conduct heuristic evaluations. However, in a previous study we demonstrated these principles fail to cover all aspects of usability in the emerging categories of software products. The current generation of applications is embedded of special features that are not considered by the conventional principles. For this reason, we have developed a new set of usability heuristics that provide accurate results when are used to evaluate transactional Web applications. In this paper, we present a comparative study, in which the effectiveness of our new proposal and the Nielsen’s approach are contrasted. For this purpose, two groups of students were trained in a different set of principles. Subsequently, they were requested to conduct a heuristic evaluation using the approach that was assigned. Then, the results were compared. The analysis establishes that our new proposal covers more features, is more understandable and is perceived as easy to use. Although the promising results, some improvements and more experiments are required in other scenarios.

Original languageEnglish
Title of host publicationAdvances in Human Factors and System Interactions - Proceedings of the AHFE International Conference on Human Factors and System Interactions, 2016
EditorsIsabel L. Nunes
PublisherSpringer Verlag
Number of pages13
ISBN (Print)9783319419558
StatePublished - 2017
EventInternational Conference on Human Factors and System Interactions, 2016 - Walt Disney World, United States
Duration: 27 Jul 201631 Jul 2016

Publication series

NameAdvances in Intelligent Systems and Computing
ISSN (Print)2194-5357


ConferenceInternational Conference on Human Factors and System Interactions, 2016
Country/TerritoryUnited States
CityWalt Disney World

Bibliographical note

Publisher Copyright:
© Springer International Publishing Switzerland 2017.


  • Comparative study
  • Experimental case study
  • Heuristic evaluation
  • Human computer-interaction
  • Usability heuristics


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