Experimental case study of new usability heuristics

Freddy Paz; Freddy Asrael Paz; José Antonio Pow-Sang

doi:10.1007/978-3-319-20886-2_21

Experimental case study of new usability heuristics

Freddy Paz, Freddy Asrael Paz, José Antonio Pow-Sang

Math

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

16 Scopus citations

Abstract

A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen’s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.

Original language	English
Title of host publication	Design, User Experience, and Usability
Subtitle of host publication	Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings
Editors	Aaron Marcus
Publisher	Springer Verlag
Pages	212-223
Number of pages	12
ISBN (Print)	9783319208855
DOIs	https://doi.org/10.1007/978-3-319-20886-2_21
State	Published - 2015
Event	4th International Conference on Design, User Experience and Usability, DUXU 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015 - Los Angeles, United States Duration: 2 Aug 2015 → 7 Aug 2015

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9186
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	4th International Conference on Design, User Experience and Usability, DUXU 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
Country/Territory	United States
City	Los Angeles
Period	2/08/15 → 7/08/15

Bibliographical note

Publisher Copyright:
© Springer International Publishing Switzerland 2015.

Keywords

Experimental evaluation
Heuristic evaluation
Perception model
Usability heuristics
Usability inspection

Access to Document

10.1007/978-3-319-20886-2_21

Cite this

Paz, F., Paz, F. A., & Pow-Sang, J. A. (2015). Experimental case study of new usability heuristics. In A. Marcus (Ed.), Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings (pp. 212-223). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9186). Springer Verlag. https://doi.org/10.1007/978-3-319-20886-2_21

Paz, Freddy ; Paz, Freddy Asrael ; Pow-Sang, José Antonio. / Experimental case study of new usability heuristics. Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. editor / Aaron Marcus. Springer Verlag, 2015. pp. 212-223 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Paz, F, Paz, FA & Pow-Sang, JA 2015, Experimental case study of new usability heuristics. in A Marcus (ed.), Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9186, Springer Verlag, pp. 212-223, 4th International Conference on Design, User Experience and Usability, DUXU 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015, Los Angeles, United States, 2/08/15. https://doi.org/10.1007/978-3-319-20886-2_21

Experimental case study of new usability heuristics. / Paz, Freddy; Paz, Freddy Asrael; Pow-Sang, José Antonio.
Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. ed. / Aaron Marcus. Springer Verlag, 2015. p. 212-223 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9186).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Paz, Freddy Asrael

AU - Pow-Sang, José Antonio

N1 - Publisher Copyright: © Springer International Publishing Switzerland 2015.

PY - 2015

Y1 - 2015

N2 - A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen’s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.

AB - A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen’s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.

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Y2 - 2 August 2015 through 7 August 2015

ER -

Paz F, Paz FA, Pow-Sang JA. Experimental case study of new usability heuristics. In Marcus A, editor, Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. Springer Verlag. 2015. p. 212-223. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-20886-2_21

Experimental case study of new usability heuristics

Abstract

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Keywords

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