Abstract
Nowadays, the use of electronic payment methods has increased due to the COVID-19 pandemic. The use of cash has been limited to reduce interactions; however, in developing countries, there is still a strong necessity for this type of payment. The ATM is the only channel where people can get cash without interacting with someone else. In order to improve the experience of the clients in the ATM channel we designed a set of interfaces that allow clients to select the denomination of the bills they want to get for the intended withdrawal amount. In this case of study, we followed a design framework for ATM to propose a usable design for this new functionality. The framework allowed the team to execute the phases of a complete design process that is specific to ATM. After two iterations, the interfaces were approved. This solution showed promising results despite the fact of the completely virtual context.
Original language | English |
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Title of host publication | Design, User Experience, and Usability |
Subtitle of host publication | Design for Diversity, Well-being, and Social Development - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings |
Editors | Marcelo M. Soares, Marcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus |
Publisher | Springer Science and Business Media Deutschland GmbH |
Pages | 565-580 |
Number of pages | 16 |
ISBN (Print) | 9783030782238 |
DOIs | |
State | Published - 2021 |
Externally published | Yes |
Event | 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021 - Virtual, Online Duration: 24 Jul 2021 → 29 Jul 2021 |
Publication series
Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
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Volume | 12780 LNCS |
ISSN (Print) | 0302-9743 |
ISSN (Electronic) | 1611-3349 |
Conference
Conference | 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021 |
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City | Virtual, Online |
Period | 24/07/21 → 29/07/21 |
Bibliographical note
Publisher Copyright:© Springer Nature Switzerland AG 2021.
Keywords
- Automated teller machine
- Banking systems
- Design framework
- Heuristic evaluation
- Human-computer interaction
- Software design
- User-centered design