Key elements for UX-based design, applied in the improvement of the academic service of Peruvian university education in the context of COVID-19

Maria Aranguri, Jessie Bravo, William Noblecilla, Roger Alarcon

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The support systems for academic management are of vital importance for the development of activities in a higher education institution and their integration with learning platforms are key for a quality educational service, a requirement intensified during the COVID-19 pandemic. In most universities in Peru, these applications are far from the necessary critical requirements and especially if seen in terms of user experience (UX), however, it is still observed that they do not apply the methodologies or techniques of this approach, they don't even consider the profile of the key user, the student, according to the context in which it operates. That is why a study was conducted through interviews applied to IT staff, which includes five dimensions and surveys to 611 students, with the purpose of characterizing it, based on three conditions, as well as identifying the key elements for the UX design of the academic management support system, through eight criteria with the objective of improving the service provided. The results of the evaluation raise the need to improve usability, based on the characterization of the student, identifying as key elements, that the students are digital natives, they use the various technological media very frequently, although there was a lack of mastery of digital skills. They make use of the academic management support system but not through the mobile mainly because it is not designed for that environment; in visual logic, the majority specifies that the elements of the same theme must be close to each other; regarding performance, access time should be reduced and interaction with the user should be improved; Finally, online support must be improved, as well as the immediacy in dealing with incidents, as a result of the pandemic.

Original languageEnglish
Title of host publicationProceedings of the 2022 IEEE 2nd International Conference on Advanced Learning Technologies on Education and Research, ICALTER 2022
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665456968
DOIs
StatePublished - 2022
Event2nd IEEE International Conference on Advanced Learning Technologies on Education and Research, ICALTER 2022 - Lima, Peru
Duration: 16 Nov 202219 Nov 2022

Publication series

NameProceedings of the 2022 IEEE 2nd International Conference on Advanced Learning Technologies on Education and Research, ICALTER 2022

Conference

Conference2nd IEEE International Conference on Advanced Learning Technologies on Education and Research, ICALTER 2022
Country/TerritoryPeru
CityLima
Period16/11/2219/11/22

Bibliographical note

Publisher Copyright:
© 2022 IEEE.

Keywords

  • UX
  • academic services
  • higher education
  • student
  • support system
  • usability

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