Relation Between Usability and Accessibility: A Case Study in Peruvian E-Commerce Websites

Freddy Paz, Freddy Asrael Paz

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The accessibility together with the usability are two important quality attributes that must be considered in the development process of software products. However, it is possible to find a significant number of websites on the Internet that do not meet minimum considerations about these two quality attributes. A frequent problem is that web sites do not provide mechanisms that allow people with different abilities and capabilities to access them, infringing local laws and the right of all citizens to access a public service. In addition, many web sites provide interfaces that are difficult to understand, unattractive, and with several functionality problems that negatively affect the experience. In this study, the relationship between the level of usability and accessibility of websites is examined. For this purpose, the five most representative Peruvian websites in this domain were selected and measured in a heuristic inspection and accessibility evaluation. Finally, the study presents the correlation analysis between both variables.

Original languageEnglish
Title of host publicationHuman Interaction, Emerging Technologies and Future Applications IV - Proceedings of the 4th International Conference on Human Interaction and Emerging Technologies
Subtitle of host publicationFuture Applications, IHIET – AI 2021
EditorsTareq Ahram, Redha Taiar, Fabienne Groff
PublisherSpringer Science and Business Media Deutschland GmbH
Pages384-390
Number of pages7
ISBN (Print)9783030732707
DOIs
StatePublished - 2021
Event4th International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET – AI 2021 - Strasbourg, France
Duration: 28 Apr 202130 Apr 2021

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1378 AISC
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

Conference4th International Conference on Human Interaction and Emerging Technologies: Future Applications, IHIET – AI 2021
Country/TerritoryFrance
CityStrasbourg
Period28/04/2130/04/21

Bibliographical note

Publisher Copyright:
© 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

  • Accessibility assessment
  • Case study
  • Correlation analysis
  • E-Commerce domain
  • Human-Computer Interaction
  • Usability evaluation

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