Usability Evaluation Towards a Cultural Perspective: Design Guidelines for Peruvian Government Websites

Yoluana Gamboa, Juan Jesús Arenas, Freddy Paz

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Usability currently plays an essential role in the software development process. Companies are increasingly concerned with offering understandable, attractive, and easy-to-use websites to ensure their success in the market. However, based on usability studies, cultural factors can affect how people interact with the systems. Although multiple investigations have been conducted to determine the best design settings for each cultural context, there is no evidence of research that analyses the perspective of Latin American countries. In this study, we have analyzed the Cultural Models to establish guidelines that can guide the design of web usable user interfaces oriented to Peruvian citizens. Including cultural factors with which Peruvians are familiar could increase satisfaction with the website. The proposed guidelines were established and validated through a systematic methodology that involved several structured and well-defined steps. In this process, and using the proper cultural model, prominent design elements were identified as those that must represent the cultural identity and, therefore, must guide the design process of a Peruvian website. The selection of featured design elements was based on analyzing cultural factors and design elements presented on Peruvian websites and from countries with similar cultural characteristics. This work intends to serve as a reference to increase the quality of the software systems offered to citizens in Latin America.

Original languageEnglish
Title of host publicationHCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction - 24th International Conference on Human-Computer Interaction, HCII 2022, Proceedings
EditorsMasaaki Kurosu, Sakae Yamamoto, Hirohiko Mori, Marcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus, Pei-Luen Patrick Rau, Don Harris, Wen-Chin Li
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages13
ISBN (Print)9783031176142
StatePublished - 2022
Externally publishedYes
Event24th International Conference on Human-Computer Interaction, HCII 2022 - Virtual, Online
Duration: 26 Jun 20221 Jul 2022

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13516 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference24th International Conference on Human-Computer Interaction, HCII 2022
CityVirtual, Online

Bibliographical note

Publisher Copyright:
© 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.


  • Case study
  • Cultural-oriented heuristics
  • Human-computer interaction
  • Usability heuristics
  • Web interfaces


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