A Usability Evaluation Process Proposal for ATM Interfaces

Joe Sahua; Arturo Moquillaza; Freddy Paz

doi:10.1007/978-3-030-78227-6_39

A Usability Evaluation Process Proposal for ATM Interfaces

Joe Sahua, Arturo Moquillaza, Freddy Paz

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

2 Citas (Scopus)

Resumen

Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking. Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.

Idioma original	Inglés
Título de la publicación alojada	Design, User Experience, and Usability
Subtítulo de la publicación alojada	Design for Contemporary Technological Environments - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings
Editores	Marcelo M. Soares, Marcelo M. Soares, Elizabeth Rosenzweig, Aaron Marcus
Editorial	Springer Science and Business Media Deutschland GmbH
Páginas	553-562
Número de páginas	10
ISBN (versión impresa)	9783030782269
DOI	https://doi.org/10.1007/978-3-030-78227-6_39
Estado	Publicada - 2021
Publicado de forma externa	Sí
Evento	10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021 - Virtual, Online Duración: 24 jul. 2021 → 29 jul. 2021

Serie de la publicación

Nombre	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen	12781 LNCS
ISSN (versión impresa)	0302-9743
ISSN (versión digital)	1611-3349

Conferencia

Conferencia	10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021
Ciudad	Virtual, Online
Período	24/07/21 → 29/07/21

Nota bibliográfica

Publisher Copyright:
© Springer Nature Switzerland AG 2021.

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10.1007/978-3-030-78227-6_39

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Sahua, J., Moquillaza, A., & Paz, F. (2021). A Usability Evaluation Process Proposal for ATM Interfaces. En M. M. Soares, M. M. Soares, E. Rosenzweig, & A. Marcus (Eds.), Design, User Experience, and Usability: Design for Contemporary Technological Environments - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings (pp. 553-562). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12781 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-78227-6_39

Sahua, Joe ; Moquillaza, Arturo ; Paz, Freddy. / A Usability Evaluation Process Proposal for ATM Interfaces. Design, User Experience, and Usability: Design for Contemporary Technological Environments - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. editor / Marcelo M. Soares ; Marcelo M. Soares ; Elizabeth Rosenzweig ; Aaron Marcus. Springer Science and Business Media Deutschland GmbH, 2021. pp. 553-562 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking. Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.",

keywords = "Automated teller machine, Banking systems, Human-computer interaction, Usability, Usability evaluation",

author = "Joe Sahua and Arturo Moquillaza and Freddy Paz",

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Sahua, J, Moquillaza, A & Paz, F 2021, A Usability Evaluation Process Proposal for ATM Interfaces. En MM Soares, MM Soares, E Rosenzweig & A Marcus (eds.), Design, User Experience, and Usability: Design for Contemporary Technological Environments - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12781 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 553-562, 10th International Conference on Design, User Experience, and Usability, DUXU 2021, held as part of the 23rd International Conference, HCI International 2021, Virtual, Online, 24/07/21. https://doi.org/10.1007/978-3-030-78227-6_39

A Usability Evaluation Process Proposal for ATM Interfaces. / Sahua, Joe; Moquillaza, Arturo; Paz, Freddy.
Design, User Experience, and Usability: Design for Contemporary Technological Environments - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. ed. / Marcelo M. Soares; Marcelo M. Soares; Elizabeth Rosenzweig; Aaron Marcus. Springer Science and Business Media Deutschland GmbH, 2021. p. 553-562 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12781 LNCS).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

TY - GEN

T1 - A Usability Evaluation Process Proposal for ATM Interfaces

AU - Sahua, Joe

AU - Moquillaza, Arturo

AU - Paz, Freddy

N1 - Publisher Copyright: © Springer Nature Switzerland AG 2021.

PY - 2021

Y1 - 2021

N2 - Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking. Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.

AB - Usability evaluations are relevant to know the Usability of a software product. However, it is becoming increasingly important to obtain quantitative information that can be measured, and therefore be compared and be classified. In the ATM domain, not only there is very little literature on proposed methods, but in general very little information on usability benchmarking between ATM applications. In that sense, we propose a Usability Evaluation Process for ATM interfaces. This process allows, through an ordered set of stages, a set of artifacts, techniques and a checklist, to carry out a Usability Evaluation and to obtain both qualitative and quantitative information on the usability level of the interfaces of an ATM application, and to be able to make comparisons and benchmarking. Likewise, one of the proposed artifacts is a questionnaire of relevant aspects in the ATM domain. This process has been validated by usability experts and ATM domain experts. Finally, further validations are expected by applying this proposal in real measurement cases.

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SN - 9783030782269

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Design, User Experience, and Usability

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A2 - Rosenzweig, Elizabeth

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Sahua J, Moquillaza A, Paz F. A Usability Evaluation Process Proposal for ATM Interfaces. En Soares MM, Soares MM, Rosenzweig E, Marcus A, editores, Design, User Experience, and Usability: Design for Contemporary Technological Environments - 10th International Conference, DUXU 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. Springer Science and Business Media Deutschland GmbH. 2021. p. 553-562. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-78227-6_39

A Usability Evaluation Process Proposal for ATM Interfaces

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