Experimental case study of new usability heuristics

Freddy Paz; Freddy Asrael Paz; José Antonio Pow-Sang

doi:10.1007/978-3-319-20886-2_21

Experimental case study of new usability heuristics

Freddy Paz, Freddy Asrael Paz, José Antonio Pow-Sang

Matematicas

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

18 Citas (Scopus)

Resumen

A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen’s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.

Idioma original	Inglés
Título de la publicación alojada	Design, User Experience, and Usability
Subtítulo de la publicación alojada	Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings
Editores	Aaron Marcus
Editorial	Springer Verlag
Páginas	212-223
Número de páginas	12
ISBN (versión impresa)	9783319208855
DOI	https://doi.org/10.1007/978-3-319-20886-2_21
Estado	Publicada - 2015
Evento	4th International Conference on Design, User Experience and Usability, DUXU 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015 - Los Angeles, Estados Unidos Duración: 2 ago. 2015 → 7 ago. 2015

Serie de la publicación

Nombre	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volumen	9186
ISSN (versión impresa)	0302-9743
ISSN (versión digital)	1611-3349

Conferencia

Conferencia	4th International Conference on Design, User Experience and Usability, DUXU 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015
País/Territorio	Estados Unidos
Ciudad	Los Angeles
Período	2/08/15 → 7/08/15

Nota bibliográfica

Publisher Copyright:
© Springer International Publishing Switzerland 2015.

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10.1007/978-3-319-20886-2_21

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Paz, F., Paz, F. A., & Pow-Sang, J. A. (2015). Experimental case study of new usability heuristics. En A. Marcus (Ed.), Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings (pp. 212-223). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9186). Springer Verlag. https://doi.org/10.1007/978-3-319-20886-2_21

Paz, Freddy ; Paz, Freddy Asrael ; Pow-Sang, José Antonio. / Experimental case study of new usability heuristics. Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. editor / Aaron Marcus. Springer Verlag, 2015. pp. 212-223 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen{\textquoteright}s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.",

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Paz, F, Paz, FA & Pow-Sang, JA 2015, Experimental case study of new usability heuristics. En A Marcus (ed.), Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9186, Springer Verlag, pp. 212-223, 4th International Conference on Design, User Experience and Usability, DUXU 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015, Los Angeles, Estados Unidos, 2/08/15. https://doi.org/10.1007/978-3-319-20886-2_21

Experimental case study of new usability heuristics. / Paz, Freddy; Paz, Freddy Asrael; Pow-Sang, José Antonio.
Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. ed. / Aaron Marcus. Springer Verlag, 2015. p. 212-223 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9186).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

TY - GEN

T1 - Experimental case study of new usability heuristics

AU - Paz, Freddy

AU - Paz, Freddy Asrael

AU - Pow-Sang, José Antonio

N1 - Publisher Copyright: © Springer International Publishing Switzerland 2015.

PY - 2015

Y1 - 2015

N2 - A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen’s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.

AB - A widely used method to measure the level of usability of software applications is the heuristic evaluation. In this method, specialists commonly use the Nielsen’s heuristics to assess the usability of a software product. However, these principles address to general aspects and become inappropriate when they are used to evaluate new categories of software applications. For this reason, we previously proposed a new set of usability heuristics in the Web transactional domain. In this paper, we present an empirical analysis of our new proposal. For this purpose, fifteen undergraduate students were asked to perform a heuristic evaluation in which the new set of heuristics were employed. A survey was taken in order to capture their perceptions about the heuristics in four dimensions: ease of use, usefulness, intention to use and completeness. The results showed that the new heuristics meet the expectations. In addition, this analysis was compared with the results of a similar study that was performed to the current proposal of Nielsen. The results from this study have allowed to reach promising results in this area.

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KW - Heuristic evaluation

KW - Perception model

KW - Usability heuristics

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AN - SCOPUS:84947219639

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T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Design, User Experience, and Usability

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T2 - 4th International Conference on Design, User Experience and Usability, DUXU 2015 Held as Part of 17th International Conference on Human-Computer Interaction, HCI International 2015

Y2 - 2 August 2015 through 7 August 2015

ER -

Paz F, Paz FA, Pow-Sang JA. Experimental case study of new usability heuristics. En Marcus A, editor, Design, User Experience, and Usability: Design Discourse - 4th International Conference, DUXU 2015 Held as Part of HCI International 2015, Proceedings. Springer Verlag. 2015. p. 212-223. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-20886-2_21

Experimental case study of new usability heuristics

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